HELP IS JUST
THREE NUMBERS AWAY: 988
Call to talk to someone if you or someone you love is experiencing mental health related distress – whether that is thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress.
OUR VISION
An Alameda County in which everyone – in all of our diversity – has ease of access to lifesaving resources
First, you’ll hear an automated greeting with additional options. Press (1) for the veterans Lifeline and (2) for the Spanish Lifeline.
We’ll play you a little music while we connect you to a trained crisis line counselor. The location of the counselor is based on the area code of your phone.
The crisis line counselor will provide emotional support, safety assessment, safety planning, and referrals to appropriate and available resources.
Mobile Crisis Teams
Mobile Crisis Teams perform:
- Emergency crisis assessment/intervention services conducted in the field
- Early intervention before situation escalates to critical crisis point
- Consultation services provided to consumers, housing/support systems, mental health providers, and other concerned parties
- Assistance with linkage to outpatient mental health services
- 5150 evaluation capacity and determination of appropriate level of care
Alameda County Mobile Crisis Team
Mon-Fri
8AM – 6 PM
(510) 891-5600 MCT Headquarters: Ask for the ON-DUTY Clinician
*two clinician model – police may come out to make sure the environment is safe
Alameda
CARE Team
24/7
(510) 790-6800 or 510-337-8340 Alameda PD Non-Emergency: Ask for the CARES Team. READ MORE
*fire department first responders – police may come with or before the CARES team to make sure the environment is safe – but will stay in the background
Alameda (city)
Berkeley Mobile Crisis Unit
Sun-Mon, Wed-Fri
11:30AM – 10PM
(510) 981-5900 Berkeley Non-Emergency Police
(510) 981-5254 If you are having difficulty reaching Mobile Crisis Unit or want to leave a message
*two clinician model
Berkeley
BART – Crisis Intervention Specialists
7 days week
4am-noon
4pm-midnight
510 464-4000 BART Police Dispatch
*one Crisis Intervention Specialists and one BART Police officer
READ MORE
BART Property – Trains, Tracks, and Stations
CATT – Community Assessment and Transport Team
7 Days/week
7am-11pm
911 – Request the CATT Team
* one Emergency Medical Technician (EMT) and one Behavioral Health Clinician
READ MORE
Oakland, San Leandro, Hayward
*CATT will respond to neighboring cities depending on the availability of teams and if the team is not more than 30 minutes away from the call location as set by EMS. This allows CATT to respond to every city within Alameda county.
Fremont Mobile Evaluation Team
Mon-Fri
6AM-4PM
(510) 790-6800 Fremont PD Non-Emergency: Ask for the MET Team *police officer and clinician model READ MORE
Fremont (city)
Oakland MACRO Program
*not receiving calls at this time
*MACRO Team members respond without the police. They are part of the fire department. They do everything they can not to call Oakland PD, but may need to to help make the environment safe.
East Oakland and West Oakland
Community Crisis Referrals
Amber House Crisis Stabilization and Triage
24/7
510-379-4179
516 31st St
Oakland, CA 94609
This unit is a short-term (under 24 hours) assessment and triage unit for adults (18+) in mental health crisis. Staffing includes a nurse and social worker on every shift, and on-call psychiatry available 24/7.
Services Provided
- Outpatient medical assessment
- Mental health evaluation
- Crisis de-escalation
- Case management (discharge planning & linkage to resources)
- All basic needs met (food, shower, clothing, bed, etc.)
- Transport to discharge location if needed, once de-escalated
Client Eligibility
- 18+
- People does not meet criteria for 5150 hold (danger to self, danger to others, grave disability)
- People is experiencing any mental health symptoms and need further support and evaluation
- Peoples at risk of losing a placement due to escalating symptoms and need respite
- Must have Alameda County Medi-Cal or be eligible
- Voluntarily agree to come to the unit – We are not locked, so people can leave if they choose
Cherry Hill Detoxification Services and Sobering Center for Adults
1-866-866-7496
2035 Fairmont Drive
San Leandro, CA 94578
24/7
The Cherry Hill Detoxification Services Program consists of a sobering unit and a detox unit located on the John George Campus. During the telephone screening process, trained staff will be able to assist clients to find what you need.
Typical stays can last from 23 hours to 4-6 days. In addition to ensuring the client’s safe withdrawal our staff will work with each client to assess the clients’ needs and goals. The client is then referred to the appropriate level of treatment and supportive services which may include, housing, medical or psychiatric services or job training.
Sally’s Place
510-963-9849
24/7
Sally’s Place is a short-term non-clinical crisis support program operating 24 hours per day. This program is voluntary and in order to be eligible a client must be at least 18 years of age, reside in Alameda county, and be experiencing mental health concerns/distress or struggling with substance use.
Willow Rock Center
510-895-5502
2050 Fairmont Drive
San Leandro, CA 94578
24/7
For 12-17 year-old clients:
WRC provides psychiatric crisis stabilization and initial psychiatric treatment for adolescents’ age 12-17 who have limited or no insurance, or who are referred by Kaiser. Willow Rock is located on the John George Campus. The acute Psychiatric Health Facility (PHF) provides a safe, therapeutic, secure inpatient environment for adolescents experiencing a mental health emergency. Services can be provided on a voluntary or involuntary basis and link individuals with ongoing care in the community. READ MORE
Mental Health First – Oakland
510-999-9641 (Call or Text)
Sat & Fri
8AM – 8PM
MH First Oakland is a program of Anti-Police Terror Project. A cutting-edge new model for non-police response to mental health crisis. The goal of MH First is to respond to mental health crises including, but not limited to, psychiatric emergencies, substance use support, and domestic violence situations that require victim extraction.
John George Psychiatric Hospital for Adults
510-346-1300
2060 Fairmont Drive
San Leandro, CA 94578
24/7
The hospital is committed to a multi-disciplinary team approach in the diagnosis and treatment of patients with acute psychiatric illnesses. As part of the Alameda Health System network, we are committed to providing the human touch in offering affordable, world-class care. READ MORE
Bay Area Community Services (BACS) Wellness Centers
510-613-0330
Mon-Fri
8:30AM-5PM
Drop in centers that provide peer support, case management, and immediate medication needs. A psychiatrist is at one location each day of the week. READ MORE
510-427-8235 Hedco Wellness Center (Hayward)
510-484-8457 South County Wellness Center (Fremont)
925-484-8457 Valley Wellness Center (Pleasanton)
510-658-9480 Towne House Wellness Center (Oakland)
Sausal Creek Stabilization Clinic
510-437-2363
2620 26th Avenue
Oakland, CA 94601
*In Fruitvale Area, cross street is E. 27th street
Mon, Tues, Thurs, Fri
9AM-8PM
Wed
9AM-7PM
Services Provided
- Outpatient medical assessment
- Mental health evaluation
- Crisis de-escalation
- Case management (discharge planning & linkage to resources)
- All basic needs met (food, shower, clothing, bed, etc.)
- Transport to discharge location if needed, once de-escalated
Client Eligibility
Medication Clinic
- Adults ages 18+ referred by Alameda County ACCESS
- Not currently experiencing a medical emergency
- Must have Medi-Cal or HealthPAC
Walk-In Services
- Adults ages 18+ who are residents of Alameda County
- Walk-in services available for residents who have Medi-Cal, HealthPAC, or who are already enrolled in the program
- Must have a photo ID
- Services are provided on a limited basis
- Must have a chronic, serious mental illness